Returns & Exchanges

Due to the perishable nature of our food products, we cannot accept returns; however, if your order is damaged or incorrect, we are committed to making it right. Please contact us within 14 days of delivery to initiate a replacement or refund.

1

Document the Issue

Take clear photos of the shipping box and the specific items that arrived damaged or do not match your order confirmation.

2

Contact Customer Support

Send an email to our support team with your order number, the photos of the product, and a brief description of the problem.

3

Verification Review

Our quality assurance team will review your claim within 2 business days to verify the issue and approve your request for a resolution.

4

Receive Replacement or Refund

Once approved, we will either ship a fresh replacement at no cost to you or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing